Return Policy

Innéa Skin Returns Policy

At Innéa Skin, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we offer a flexible returns policy under the following conditions:

1. Products eligible for return:

• Products must be returned within 15 days of receipt.
• Products must be in their original, unused condition and in their original packaging.

2. Returns Process:

• To initiate a return, please contact our customer service at [email address/phone number]. You will need to provide your order number and details of the product to be returned.
• Our customer service will provide you with detailed instructions for returning the product, including the return address.
• Return shipping costs are the responsibility of the customer, except in the case of defective or non-compliant products.

3. Refunds:

• Once we have received and inspected the returned product, we will process the refund within [number of days] business days.
• The refund will be issued via the same payment method used for the original purchase.

4. Products not eligible for return:

• Personalized or custom-made products are not eligible for return, except in cases of manufacturing defect or non-compliance.
• Consumable or perishable products cannot be returned for hygiene and safety reasons.

5. Customer Service:

• Our customer service team is available to answer all your questions and assist you throughout the return process. Contact us at [email address/phone number].

Thank you for your trust in Innéa Skin. We are committed to providing high-quality products and exceptional customer service.